kjlPPT11short - Chapter11 Communication 11...

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Click to edit Master subtitle style 11 Communication Chapter 11
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22 1) Describe the functions of communication and the  communication process model  2) Explain the barriers to effective interpersonal communication  and how to overcome them  3) Contrast advantages and disadvantages of oral versus written  communication and the factors to consider when evaluating  communication methods 4) Explain the importance of non-verbals 5) Identify management implications of the grapevine  6) List behaviors related to effective (active) listening 7) Explain how to provide effective feedback  (and avoid four horsemen) 8) Identify potential issues and how to improve communication  across genders 9) Discuss good email practices Learning Objectives
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33 Communication Communication   is:  The process of sending  and receiving messages.
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44 Functions of Communication n Control  n Motivation  n Emotional expression  n Information Verbal instruction exercise
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55 The Communication Process Model 2. Sender ENCODES idea in message 3. Message travels over CHANNEL 1. Sender has IDEA 4. Receiver DECODES message 40-60% Loss of Meaning Between Step 1 and 4 NOISE
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The Communication Process Model 2. Sender ENCODES idea in message 3. Message travels over CHANNEL 1. Sender has IDEA 4. Receiver DECODES message 6. Possible additional
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This note was uploaded on 10/27/2009 for the course MAN 04210 taught by Professor Loescher during the Spring '09 term at University of Texas.

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kjlPPT11short - Chapter11 Communication 11...

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