kjlPPT14short - Steven P. Robbins Mary Coulter 1 LEARNING...

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Steven P. Robbins Mary Coulter 1
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2 L E A R N I N G O U T L I N E 1. Define the five important employee behaviors that managers want to explain, predict, and influence 2. Describe the three components of an attitude and three job-related attitudes 3. Describe the impact job satisfaction has on employee behavior 4. Explain how individuals reconcile inconsistencies between attitudes and behavior 5. Contrast the MBTI and the Big Five Model of personality. 6. Describe the five personality traits that help explain individual behavior in organizations 7. Explain how emotions and emotional intelligence impact behavior 8. Explain how an understanding of perception can help managers better understand individual behavior 9. Describe the key elements of attribution theory and how the fundamental attribution error and self-serving bias can distort attributions. 10. Name three shortcuts used in judging others 11. Explain how operant conditioning helps managers understand, predict, and influence behavior and discuss how managers can shape behavior 12. Describe the Bateman competence model 13. Explain the implications of social learning theory for managing people
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3 Organizational Behavior Study of how human behavior affects organization performance Goals = explain, predict, and control human behavior Dual Focus of OB Individual behavior Attitudes, personality, perception, learning, and motivation Group behavior Norms, roles, team building, leadership, and conflict
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4 Exhibit 14.1 The Organization as an Iceberg
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Key Variables Affecting Individual Behavior Attitudes Attitudes Motivation Motivation Perception Perception Learning Learning Individual Individual Behavior Behavior Values Values Personality Personality Ability Ability Productivity Absenteeism Turnover OCBs Job Satisfaction
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6 Source: PI Worldwide (Ad for behavior assessment tool)
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7 Attitudes Evaluative statements (favorable or unfavorable) objects, people, or events Components Of An Attitude Cognitive component: the beliefs, opinions, knowledge, or information held by a person Affective component: the emotional/feeling part of attitude Behavioral component: the intention to behave in a certain way
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8 Attitudes OB variables (productivity, job satisfaction, etc.) drive successful organizations Three work-related attitudes Job involvement Organizational commitment Perceived organizational support All OB variables impacted by attitudes
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9 Attitudes and Consistency People seek consistency: Among their attitudes. Between their attitudes and behaviors. If an inconsistency arises, individuals will: Alter their attitudes or Alter their behavior or Develop a rationalization for the inconsistency
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10 Cognitive Dissonance (Festinger, late 1950’s) Assumes attitudes drive behaviors Dissonance created by: inconsistency between attitudes between attitudes and behaviors Dissonance is uncomfortable people will try to reduce it
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11 Self-Perception Theory Assumes behavior drives attitude
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kjlPPT14short - Steven P. Robbins Mary Coulter 1 LEARNING...

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