kjlPPT18 - 8th edition Steven P. Robbins Mary Coulter 11...

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8th edition Steven P. Robbins Mary Coulter 11
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L E A R N I N G  O U T L I N E 1. What is control and why is it important? 2. Describe the three steps in the control process 3. Explain why what is measured is more critical than how it’s  measured 4. Explain the three courses of action managers can   take in  controlling 5. Describe the most frequently used measures of organizational  performance and financial control 6. Contrast feedforward, concurrent, and feedback controls 7. Describe how balanced scorecards, benchmarking, and  continuous quality improvement are used in controlling 8. Explain the steps in a quality improvement process and why  employee involvement is critical 9. Describe typical workplace control concerns and the typical 
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33 What Is Control? Control n Monitoring activities  n Communicating priorities, progress n Correcting significant deviations “Tell me how you will measure me,  and I will tell you how I will behave”
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44 Designing Control Systems Market Control n price competition and  relative market share Bureaucratic Control n rules, regulations,  procedures, and policies Clan Control n shared values, norms, 
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This note was uploaded on 10/27/2009 for the course MAN 04210 taught by Professor Loescher during the Spring '09 term at University of Texas at Austin.

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kjlPPT18 - 8th edition Steven P. Robbins Mary Coulter 11...

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