Communication Mike - Overall there are eight attributes to...

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Overall there are eight attributes to supportive communication. The first one is congruent, not incongruent. This is a focus on honest messages in which verbal statements match thought and feelings. Mike falls into congruent because he always says what he thinks is right. He’s not afraid to tell team members what is on his mind. He never seems to be hiding things he might want to say. The second attribute is descriptive, not evaluative. This focuses on describing an objective occurrence, describing your reaction to it, and offering a suggested alternative. Mike is descriptive because in our team discussions he’ll help others with their ideas and give them ways of improving on them. Problem oriented, not person oriented is the third attribute. This is a focus on problems and issues that can be changed rather then people and their characteristics. Mike is more problem oriented because when he is faced with a problem he focuses only on the problem and not who created the problem. The fourth attribute is validating, not invalidating.
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This note was uploaded on 11/01/2009 for the course GEN ERAL taught by Professor Stud during the Spring '09 term at Michigan Technological University.

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Communication Mike - Overall there are eight attributes to...

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