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Management Quiz - 11 1 Concurrent control is a central part...

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11 1: Concurrent control is a central part of TQM programs. a. True b. False 2: ROI is frequently used in organizations as a type of profit ratio. a. True b. False 3: Profit can be increased by either increasing sales revenues or lowering expenses or by both of these activities. a. True b. False 4: Direct supervision is a powerful form of behavior control. a. True b. False 5: With top-down change, an attempt is typically made to bring about change in the organization's activities quickly. a. True b. False 6: A system that sets goals andways to monitor the achievement of these goals by the organization is called a(n): a. liquidity system. b. bureaucratic system. c. control system. d. profit system. 7: When a defective batch of outputs signals that a machine is out of alignment, what type of control does this represent? a. Bureaucratic b. Concurrent c. Feedback d. Feedforward 8: Goals that are specific and difficult to achieve are called: a. feedforward goals. b. feedback goals. c. current goals. d. stretch goals. 9: A formal system by which managers and subordinates agree on the subordinate's goals and meet regularly to determine the progress made toward their achievement is called: a. MBO. b. SOPs. c. PERT. d. a leverage system. 10: Organizations that have ________ cultures are much ________ to change. a. entrepreneurial; harder b. rigid; easier c. entrepreneurial; easier d. none of these
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12 1: Performance appraisal and feedback can be used in an MBO system. a. True b. False 2: It is perfectly legal for a manager to ask a job applicant questions about his or her spouse. a. True b. False 3: Training tends to be used more often at the higher management levels of the organization, while development is used more often at the lower management levels of the organization. a. True b. False 4: When managers want to assess how workers perform their jobs, behavior appraisals are more appropriate than results appraisals. a. True b. False 5: The percentage of U.S. workers represented by a labor union is greater today than it was fifty years ago. a. True b. False 6: Title VII of the Civil Rights Act prohibits which of the following discriminations in job hiring? a. Gender b. National origin c. Religion d. All of these 7: When every job interviewer in the organization asks every candidate: "What do you consider your greatest strengths and weaknesses?", this is called a(n): a. structured interview. b. job description. c. job analysis. d. unstructured interview. 8: A(n) _________ is an experienced manager who provides advice and guidance to a less experienced manager who is called a(n) ________. a. protégé; mentor b. RJP; HRM c. mentor; protégé d. selector; recipient 9: Trait appraisals assess what a worker ______ , while behavior appraisals assess what a worker ________ . a. does; is like b. thinks; acts c. acts; thinks d. is like; does 10: All of the following benefits are NOT required by U.S. law EXCEPT: a. unemployment insurance.
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