Happyland Hospital Handsoap Case (1).pdf - HAPPYLAND...

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HAPPYLAND HOSPITAL: THE HANDSOAP DECISION In early January 2020, Joe Matus, purchasing officer at the Happyland Hospital in London, Ontario, was reviewing four suppliers’ quotes for antiseptic hand soap. Joe had asked for new quotes after receiving a large number of complaints from hospital staff about sudden problems with the current handsoap. Testing revealed that the current supplier had changed the soap’s formulation without informing the hospital. HILLVIEW HOSPITAL London, a city of 350,000 in Southwestern Ontario, was renowned for the quality of its main hospitals: Happyland Hospital, Sunshine Hospital, Sunflowers Hospital, Sunpark Hospital, Happyland Health Care Center, Childrens’ Hospital of Province of Giggles and the Content Psychiatric Hospital. Founded in 1894, Happyland Hospital was a chronic care hospital, specializing in the areas of complex care, rehabilitation and geriatrics. Happyland was one of London’s large employers with 658 full-time and 543 part-time employees. INDUSTRY Times were turbulent for the entire health care industry in Ontario. Many hospitals were faced with budget cuts,

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