SOW ISO 27001 Scope - ITIL V3 Assessment Services Statement...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
ITIL V3 Assessment Services Statement of Work: DynaSys Solution Limited [Dynasys] will perform an ITIL V3 Assessment Scope and Boundary Identification, and Gap Analysis Study for [CLIENT]. This effort will consist of the following items: Phase 1: Dynasys personnel will visit [Client] at an agreed location on dates to be determined by mutual agreement. During that visit, facilitated discussions designed to collect information about the structure and makeup of information protection at [Client] will be undertaken and documentation will be gathered and generated to produce an overview of [Client] scope, boundary, and status with regard to meeting the requirements of ISO 27001. This will include but not be limited to issues related to ITIL V3 components: Service Delivery Processes: including Service Level Management, Availability Management and Capacity Management Relationship Processes: including the interface between the service provider and both customers and suppliers. Resolution Processes: focused on incidents in the environment and root cause
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 11/19/2009 for the course NCKU 3450-123 taught by Professor Hero during the Spring '09 term at Accreditation Commission for Acupuncture and Oriental Medicine.

Page1 / 3

SOW ISO 27001 Scope - ITIL V3 Assessment Services Statement...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online