ema_cmdb_system_solutions_center_203455 - EMA CMDB System...

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EMA CMDB System Solutions Center: CA Product Profile AT A GLANCE: Company Name: CA, Inc. Solution name: CA CMDB (r12) Company Address and contact: 1 CA Plaza, Islandia, NY 11749/ Kevin Larney MARKET Optimized for the small business Optimized for mid-tier businesses X Optimized for larger enterprises X Optimized for telecommunications and large service providers Optimized for Managed Service Providers X Suitable for small businesses X Suitable for mid-tier businesses X Suitable for larger enterprises X Suitable for telecommunications and large service providers X Suitable for Managed Service Providers X Support for application providers (e.g. SAP/ Oracle) etc. X Other (specify) 1
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EMA CMDB System Solutions Center: CA Product Profile Foundational CMDB Product Capabilities Flexible and extensible data model / schema Built-in Wide array of CI types and attributes Built-in Lifecycle management of CIs including at least “desired” state and “actual” state Built-in Service impact / real time discovered state across multiple monitoring sources and multiple brands Built-in Wide array of CI relationships including “arbitrary” relationships and dependencies Built-in Topology or relationship oriented query capability Built-in Federation Built-in Synchronization Built-in Reconciliation Built-in Normalization Built-in Policy / rule based automated actions Built-in Comments (only if needed; list very briefly) CMDB Specializations Type of specialization App dependency mapping Yes Other dynamic topology/ discovery Yes Asset management / portfolio management / Yes 2
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EMA CMDB System Solutions Center: CA Product Profile Service Desk / problem/ incident management Yes Release / active “configuration” changes Yes Change Management (as per ITIL) Yes Security / compliance Yes Service Impact/ Problem, Incident, SLM Yes Other if needed – list briefly (text) OVERALL USER CATEGORIES Service Desk Managers and Administrators Yes Service Portfolio Managers/ Planners Yes Process Managers, Best Practices Yes Asset Managers and Administrators (general) Yes Asset Management – (remote desktops/ workstations) Yes Asset Management –(networking/network management) Yes Asset Management – (enterprise/telecommunications) Yes Managers responsible for managing WAN services (CMDB provides accountability) Yes Managers responsible for managing other outsourced services (CMDB provides accountability) Yes Asset Management – (other) Yes Systems Managers/ Administrators Yes 3
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EMA CMDB System Solutions Center: CA Product Profile Database Managers/ Administrators Yes Data Center Planners/ designers Yes Network Managers/Administrators Yes Network Engineers, Designers Yes Telecommunications/ Communications Managers Yes Security/ Compliance Managers/ Administrators Yes Applications Managers/ Support/ Release Managers Yes QA/ Test Yes Applications Developers Yes Business Planners Yes Telecommunications Managers (with telcos) Yes Managed Service Provider Managers (with MSPs) Yes
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ema_cmdb_system_solutions_center_203455 - EMA CMDB System...

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