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Unformatted text preview: WHITE P APER IT Economics: C A Infrastructure Management Reduces Operational Costs and Increases IT Efficienc y Sponsored by: CA Mary Johnston Turner July 2009 IDC OPINION Whether supporting a new technology rollout or just maintaining service levels across complex, interconnected environments, IT teams need easy-to-install, automated infrastructure management tools that can span voice and data networks, physical and virtual systems, databases, and applications in order to reduce operational costs and increase IT staff efficiency. Interviews with six CA infrastructure management customers illustrate the benefits that can result from deploying these types of tools, including the following: ` Optimization of infrastructure performance and higher levels of resource utilization to reduce capex costs. For example, one customer reduced monthly bandwidth costs by 15%, or approximately US$30,000 a month; another customer replaced two legacy tools with one CA tool. ` More consistent service levels and improved productivity resulting from proactive performance monitoring and identification of service affecting conditions before users or mission-critical applications are impacted. As part of a comprehensive effort, one customer reduced the number of network interruptions by 32.7%; another customer estimates that mean time to repair (MTTR) has been reduced by 50%. ` Better use of tier 1 help desk staff by empowering staff members to resolve a wider range of problems; for example, one customer has improved its first-call closure rate to 60% from 20%. By avoiding the hiring of just one new help desk person, an IT organization can save US$50,000 or more in annual salary, benefits, and administrative costs. IN THIS WHITE P APER This white paper describes the key infrastructure management challenges facing IT managers today. It then discusses how IT teams can improve the economics of infrastructure management by taking advantage of integrated, automated performance analysis and fault isolation technologies. Interviews with six CA customers illustrate how CA eHealth Performance Manager and CA Spectrum Infrastructure Manager are helping a wide range of organizations to operate more efficiently and proactively. The paper concludes by identifying a set of attributes customers should use to evaluate these types of solutions. Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com 2 #219330 2009 IDC SITU ATION OVERVIEW IT organizations are feeling significant pressure to reduce costs and operate more efficiently, even as line-of-business users demand new services and rock-solid service levels. Simultaneously, IT infrastructure innovations such as unified communications, virtualization, SOA, and cloud computing create new IT management challenges because environments become more dynamic, complex, and interdependent. The ability to consistently deliver promised end-to-end application service levels depends on the availability and performance of multiple,...
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This note was uploaded on 11/19/2009 for the course NCKU Informatio taught by Professor Hero during the Spring '09 term at Accreditation Commission for Acupuncture and Oriental Medicine.
- Spring '09