scrm_ca_assess_rpr_target - Yphise portfolio of valuable...

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SELECTED PROJECT ITIL Service Management SCRM - S ERVICE C ATALOGUE AND R EQUEST M ANAGEMENT For effective management of IT services available to the business, from Service Design to Service Operations Yphise portfolio of valuable projects Independent research since 1985 Software Product Assessment Assessment Report Yphise ISO 9001:2000-certified independent quotations of software products Foreword 3 ASSESSMENT OVERVIEW Benefits 5 Yphise shortlist 11 Yphise opinion 16 SO Service Management PR Projects GM Governance IS Information Systems YPHISE ASSESSMENT OF CA SERVICE LEVEL AND CATALOG MANAGEMENT
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© Yphise Yphise is committed to providing IT executives and managers with the best independent research on methods and solutions to optimize IT performance. Yphise is an independent company that conducts ongoing research programs for IT Executives and Managers. Yphise has a dedicated research team in order to guarantee independence, consistent results and timely updates. Yphise clients include over 900 major companies worldwide. They come from all sectors, including manufacturing, banking, insurance, retail sales, transportation, services and government. Yphise conducts two exclusive ongoing research programs 1. Comparative assessment of software products Yphise identifies and certifies the software products that allow large companies to increase the value of their information systems while optimizing the costs and managing the risks. Yphise covers all areas of interest to develop, operate, maintain and secure the applications to compete. Yphise has assessed 150 software products each year since 1985. This program is ISO 9001:2000-certified in order to guarantee independence and accurate focus on key issues for large companies. 2. Assessment of operational practices and methods Yphise provides IT executives and managers with an open framework of operational best practices aimed at optimizing the IT cost, value and risk. It covers all IT missions in order to guarantee effective operational management. It uses a pragmatic approach. It includes a scoring model for easy periodical self-assessment. This leads to immediate improvement of each IT process through use of the released best practices. yphise@yphise.com PO BOX 142, Southbury, CT 06488 - USA T 1 203-405-2549 - F 1 203-405-2569 6 rue Beaubourg - F-75004 PARIS T (33) 1 44 59 93 00 - F (33) 1 44 59 93 09 This report is produced and edited by Yphise. Yphise is an independent analysis company. The opinions and results put forth are based on a thorough analysis founded on sources of information known to be reliable. Still, Yphise cannot be held responsible for the use made of the opinions and results provided. No part of this document may be reproduced or transmitted in any form or by any means, without the express written consent of Yphise. © Technology Transfer. July 2008. Yphise is registered trademark.
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scrm_ca_assess_rpr_target - Yphise portfolio of valuable...

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