tei_of_wa_final_study_rev2_211473 - Prepared for CA, Inc....

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- 1 - Prepared for CA, Inc. August 14, 2009 Total Economic Impact TM Of CA Workload Automation Project Director: Jonathan Lipsitz Contributor: Paul Devine
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TEI TM Of CA Workload Automation - 2 - TABLE OF CONTENTS Executive Summary . .............................................................................................................................. 3 Purpose. ............................................................................................................................................. 4 Methodology. ...................................................................................................................................... 4 Approach. ........................................................................................................................................... 4 Key Findings . ..................................................................................................................................... 5 Disclosures. ........................................................................................................................................ 6 CA Workload Automation: Overview . .................................................................................................... 6 Analysis. .................................................................................................................................................. 7 Interview Highlights. ........................................................................................................................... 7 TEI Framework . ................................................................................................................................. 9 Costs . ............................................................................................................................................... 10 Benefits . ........................................................................................................................................... 14 Risk. .................................................................................................................................................. 18 Flexibility. .......................................................................................................................................... 21 TEI Framework: Summary. .............................................................................................................. 21 Study Conclusions. ............................................................................................................................... 22 Appendix A: Composite Organization Description. ............................................................................. 24 Appendix B: Total Economic Impact Overview . .................................................................................. 25 Appendix C: Glossary. .......................................................................................................................... 26 © 2009, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
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This note was uploaded on 11/19/2009 for the course NCKU Informatio taught by Professor Hero during the Spring '09 term at Accreditation Commission for Acupuncture and Oriental Medicine.

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tei_of_wa_final_study_rev2_211473 - Prepared for CA, Inc....

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