Chap002 - Chapter 02 - Small Business Ethics: A Key to...

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Chapter 02 - Small Business Ethics: A Key to Long-Term Success Chapter 02 Small Business Ethics: A Key to Long-Term Success True / False Questions 1. (p. 26) The Council of Better Business Bureaus reports that most of its consumer complaints from around the United States are about large businesses. FALSE Difficulty: Medium 2. (p. 26) Trust means fairness in all business transactions in which the firm engages. TRUE Difficulty: Easy 3. (p. 26) In many cases, the small business and its owner are seen as one and the same thing, not only by the community, but by the owner as well. TRUE Difficulty: Medium 4. (p. 26) Unethical behavior in a small business commonly leads to lower sales and even bankruptcy. TRUE Difficulty: Easy 2-1
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Chapter 02 - Small Business Ethics: A Key to Long-Term Success 5. (p. 27) Personal accountability is when people take responsibility for decisions others make and the consequences of those decisions. FALSE Difficulty: Medium 2-2
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Chapter 02 - Small Business Ethics: A Key to Long-Term Success 6. (p. 27) Modeling is a set of shared beliefs, basic assumptions or commonly, accepted ways of dealing with problems and challenges within a company that demonstrate how things get done. FALSE Difficulty: Hard 7. (p. 28) The best time for owners to communicate an ethical culture that all employees understand is when the business is established and has matured. FALSE Difficulty: Hard 8. (p. 28) When key people in a business behave in a consistently ethical way, employees do too. TRUE Difficulty: Easy 9. (p. 28) Modeling and visibility of ethical behaviors are the keys to building an ethical business culture. FALSE Difficulty: Easy 10. (p. 28) Consistency refers to when small business owners act in ways they want their employees to act. FALSE Difficulty: Medium 2-3
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Chapter 02 - Small Business Ethics: A Key to Long-Term Success 11. (p. 29) Spillover matters because an owner's values as well as an employee's personal values may conflict with the needs and expectations of the business. TRUE Difficulty: Hard 12. (p. 30) By design, small businesses don't have lots of rules. TRUE Difficulty: Easy 13. (p. 30) The reason why small businesses have flexibility is because they have to deal with a lot of ‘first time' situations. TRUE Difficulty: Medium 14. (p. 30) Research shows that small business owners do not have many personal values/business values conflict when dealing with customers and employees. FALSE Difficulty: Medium 15. (p. 31) Small businesses often do not try something innovative. FALSE Difficulty: Medium 2-4
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Chapter 02 - Small Business Ethics: A Key to Long-Term Success 16. (p. 33) Ethics planning is a process used to better consider issues of right and wrong. TRUE
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This note was uploaded on 11/21/2009 for the course MNGT 422X taught by Professor Godsey during the Spring '09 term at UNL.

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Chap002 - Chapter 02 - Small Business Ethics: A Key to...

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