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EM 760 lec 8 - 08 - student slides

EM 760 lec 8 - 08 - student slides - Engineering Management...

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1 Engineering Management Structures and Systems Lecture 8 February 26, 2008 Introduction to the Learning Organization Understanding the Learning Organization Levels of Learning Knowledge Management Factors Affecting Learning Strategies for Learning Systems Thinking Organizational Learning Process to improve members’ desire and ability to understand and manage the organization and its environment so the decisions made can continuously raise the effectiveness of the organization • Exploration • Exploitation Learning organization
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2 Levels of Learning • Individual • Group • Organization – Mechanistic – Organic – Adaptive cultures – Inert cultures • Inter-organizational Knowledge Management Sharing and integrating expertise between units through real-time interconnected IT Codification approach Personalization approach Factors Affecting Org Learning Cognitive Structure – system of interrelated beliefs, expectations and values a person uses to define problems Cognitive biases – reasons for misinterpretation and misperception of information – Cognitive dissonance – Illusion of control – Frequency – Representativeness – Projection – Ego-defensiveness – Escalation of commitment
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3 Strategies for Organizational Learning Listening to dissenters Converting events into learning opportunities • Experimenting Devil’s advocacy Collateral organizational structure Text Sources The Fifth Discipline by Peter Senge The Fifth Discipline Field Book Systems Thinking Basics Attitudes Conventional Attitudes – Break apart problems – Can’t reassemble – Don’t see consequences – Not connected to larger picture
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