MGT1FOM_ReviewQus_Week2 - LaTrobe University Faculty of Law...

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LaTrobe University Faculty of Law and Management School of Management MGT1FOM: Foundations of Management Tutorial Review Questions: Answer Guide Topic 2: The Evolution of Management Thinking 2. Based on your experience at work or school, describe some ways in which the principles of scientific management and bureaucracy are still used in organisations. Do you believe these characteristics will ever cease to be a part of organisational life? Discuss. This question is designed to get students to think about these two subfields of classical management theory. Some may be quick to dismiss scientific management and bureaucracy as irrelevant because they happened ‘in the past’. If students are struggling to see the contemporary relevance of these two sub-fields, consider scientific management in relation to McDonalds, and bureaucracy in relation to the university (or school). McDonald’s success is built on uniformity, predictability and volume and arguably embodies many of the principles of scientific management: s Developing a standard method for performing each job. One could argue there is a science of hamburgers. McDonalds are renowned for the standardisation of the way jobs are performed; for example, specifications are printed and also inscribed into machines (the buzzers) and each work station has a check list. Both the food and the interactions are regulated. s Selecting workers with appropriate abilities. Dominated by adolescents and combines high turnover and career development (Schlosser, 2001)
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s Training workers in a standard method. Both potential franchisees and crew members undergo extensive training in the ‘science of hamburgers’; for example, ask students to google ‘hamburger university’ s Supporting workers by planning their work and eliminating interruptions. According to the McDonald’s website, there are, for example, 119 daily food safety checks. Well developed system for scheduling employee shifts s Providing wage incentives for increased output. Can be easily linked as part of remuneration package. If there are students in the class who have worked in the fast food industry they will be able to further expand on these discussion points. Also see the book by Eric Schlosser ‘Fast Food Nation’ (now a movie) for more detail about the fast food industry. The university (or school) provides a good example of an organisation that relies on bureaucratic characteristics: s Clearly defined authority and responsibility. The instructor has the formal right to make decisions and issue directives (e.g. decisions regarding course content, assignment questions). The instructor is responsible for the education of the students by ensuring that they carry out the task of teaching to an appropriate standard. s
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This note was uploaded on 11/22/2009 for the course MGT IS taught by Professor Nicola during the Three '09 term at La Trobe University.

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MGT1FOM_ReviewQus_Week2 - LaTrobe University Faculty of Law...

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