BuildingaSmarterHealthcareSystem

BuildingaSmarterHealthcareSystem - 1 Building a Smarter...

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Unformatted text preview: 1 Building a Smarter Healthcare System The IEs Role Kristin H. Goin Service Consultant Childrens Healthcare of Atlanta 2 2 Background 3 Industrial Engineering The objective of Industrial Engineering is to promote The objective of Industrial Engineering is to promote quality, efficiency, and productivity by optimizing resources while concurrently minimizing costs. The tools of industrial engineering are aimed at understanding, evaluating and optimizing dynamic systems 4 systems. 3 Discussion Current State Healthcare Industry Opportunities for Improvement Applying IE Solutions Case Studies 5 Healthcare Industry 6 4 Healthcare Industry Long Wait Times and Delays Access Cost Quality X Nosocomial Infections Medication Errors Misaligned Capacity and Demand Poor Patient Flow Inefficient Care Delivery X X X X X X X X X X 7 Inefficient Care Delivery Staffing Issues Administrative Waste Ineffective Revenue Cycle Limited Data Processing X X X X X X X Healthcare Opportunities Institute of Medicine 6 Healthcare Aims 8 5 Healthcare Opportunities Systems Thinking IE Tools Waste Reduction Data Driven Forecasting Modeling / Simulation Lean Six Sigma Operations Research Simulation 9 Transparency Measurement Control Charts Dashboards Childrens Healthcare of Atlanta Located in Metro Atlanta 474 staffed beds in 3 childrens hospitals 474 staffed beds in 3 children s hospitals 16 community locations 572,722 annual patient visits Level II trauma center 171 830 annual ED visits 10 171,830 annual ED visits 121 intensive care beds 37,538 annual surgical procedures 6 Current Projects Optimizing Provider Staffing in the Cardiac ICU Centralizing Outpatient Scheduling Developing Patient Placement Algorithms Reducing Transfers of Care Provider Scheduling Enhancing Discharge Process and Efficiency 11 Improving Supply Chain Optimizing Operating Room Scheduling Case Studies Urgent Care Patient Forecasting & Staffing Optimization Pharmacy Waste Reduction and Process Improvement Critical Care Medicine Physician Workflow 12 Future State Current Capabilities Situation Analysis Options Implement & Change Project Lifecycle 7 Immediate Care Background Four urgent care facilities throughout metro Atlanta Majority of service is walk-in (variable demand) Majority of service is walk in (variable demand) Neighborhood locations important in extending service to community Key Focus Areas Market Share 13 Customer Service Wait Times Staffing Costs Immediate Care Situation Analysis Inaccurate Patient Misaligned Increased Inaccurate Patient Arrival Forecasting Misaligned Provider Staffing Increased Wait Times 14 8 Immediate Care Situation Analysis 15 Immediate Care Desired Future State Balance waits and delays with staffing cost Reduce Wait Times Reduce Wait Times...
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This note was uploaded on 11/27/2009 for the course ISYE 4803 taught by Professor Staff during the Spring '08 term at Georgia Institute of Technology.

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BuildingaSmarterHealthcareSystem - 1 Building a Smarter...

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