HomeDepot-WaffleHouse - 9/1/2009 When Disaster Strikes:...

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9/1/2009 1 When Disaster Strikes: Lessons from Logistics at Home Depot and Waffle House Ozlem Ergun Pinar Keskinocak and Julie Swann Center for Humanitarian Logistics Co-authors: Matt Drake, Jessica Heier, Paul Kerl, Monica Villarreal 9/1/2009 1 Humanitarian Crises ± Natural and manmade disasters ² Hurricane, tsunami, etc. ± Ongoing problems about health, nutrition, etc. ² AIDS pandemic, immunization for preventable diseases, etc.
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9/1/2009 2 Humanitarian Sector ± Economic losses from disasters are rapidly growing ± Relief is a “growth market”, with governmental aid doubling from 1990 to 2000 ± From 1985 – 1999, 14% of world weather disasters hit US, causing 58% of the insurance losses Humanitarian Response ± Needs Assessment ² What, where, how much ± Resource Mobilization ² Financial, staff, equipment, supplies ± Procurement ² Local, regional, international ± Distribution ² Warehouses, DCs, other delivery points ± Transportation Challenging logistics/SCM problems ² International, in-country, last-mile Private industry, Government, Military, Non-Governmental Organizations (NGOs) …
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9/1/2009 3 Disaster Response at The Home Depot and Waffle House ± Focus on stresses that disasters place on: ² Forecasting demand ² Deciding how much of which products to hold in inventory ² Allocating limited resources (workers, stores) ² Transporting goods Disaster Response at The Home Depot and Waffle House ± Timeline: ² Pre-storm season planning ² Impending storm preparation ² Post-storm recovery Prepare Disaster Plans Execute Plans React to Damage
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9/1/2009 4 Disaster Relief at The Home Depot ± The Home Depot founded in 1978 in Atlanta ² Leader in the repair supply market ² Southeast US is the home region ² “Doing the right thing” ± Encourage other businesses to respond ± Support the local community ± Provide services to disaster recovery teams ² Red Cross, National Guard, law enforcement, etc… Response Planning Schedule June November Decembe January February June – November Lessons learned, after -action review December Season reviews January - February Vendor reviews and on-boarding, general maintenance March – April Plan review and April – May Mid-May Final training, hurricane revisions Training forecast, big changes from previous season
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9/1/2009 5 Functional Areas ± Asset Protection ± Merchandising ± Logistics ± Regional Management Asset Protection ± Pre-season preparation ² Plan cohesiveness between functional areas ² Obtain local permits for drivers and Obtain local permits for drivers and associates ² Maintain merchant relationships ² Track potential hurricane threats ± Impending storm preparation ² Book hotel rooms ² Ready repair teams for immediate roof repairs ² Initiate Command Center for Cat 3 or greater storms ± Post-storm action ² Bus in associates, facilitate communication ² Send in repair teams and open stores
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9/1/2009 6 Merchandising ± Pre-season preparation ² Predict inventory for a season ² Previous years demand ² Forecasted season strength ² Lead times ²
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This note was uploaded on 11/27/2009 for the course ISYE 4803 taught by Professor Staff during the Spring '08 term at Georgia Institute of Technology.

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HomeDepot-WaffleHouse - 9/1/2009 When Disaster Strikes:...

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