Test one Review

Test one Review - Communication 3302 Test 1 Review Sheet...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Communication 3302 - Test 1 Review Sheet - Chapters 1,3,4,5,6 Chapter 1 Stakeholders- Groups in some way affected by the companies actions: customers, employees and share holders, suppliers, neighbors, the community, and the nations. Downward communication- Information that flows from executives to employees, conveying executive decisions and providing information that helps employees do their jobs. Horizontal communication- information that flows between departments to help employees share information, coordinates tasks, and solve complex problems. Grapevine accuracy: 75%-95% External communication- communication that takes place between a company and outside parties Internal communication- communication that takes place between company and outside parties Knowledge workers- employees at all levels of organization who specialize in acquiring processing and communicating information. The communication process: 1. The sender has an idea 2. The Sender encodes the idea as a message 3. The sender produces the message in a transmittable medium 4. The sender transmits the message through a channel 5. The audience receives the message 6. The sender decodes the message 7. The audience decodes the message 8. The audience responds the message 9. The audience provides feedback Communication barriers: 1. Noise and distractions 2. Competing messages 3. Filters 4. Channel breakdowns Corporate culture: Chain of command: Communication structures:
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Tall structures- have many layers of management between the lowest and highest positions o Restrict information flow- suffer communication breakdowns and delays as messages are passed up and down through multiple. Flat structures: reduce the number of layers making it easier to communicate effectively. Ethical dilemma: A choice between alternatives that all may be ethical and valid- or perhaps the alternatives lie somewhere in the gray area between clearly light and clearly wrong. Ethical lapse: is knowing that something is wrong and doing it anyway. Effective business messages: 1. Provide practical information 2. Give facts rather than vague impressions 3. Present information in concise, efficient manner 4. Clarify expectations and Responsibilities 5. Offer compelling persuasive arguments and recommendations Decoding messages: Responding to messages: Overcoming distractions: 1. Using common sense and courtesy 2. Not sending unnecessary messages 3. Not isolotating yourself 4. Informing receivers of message priority Selective perceptions: occurs when people ignore or distort incoming information to fit their preconceived of reality. Chapter 3
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

Page1 / 8

Test one Review - Communication 3302 Test 1 Review Sheet...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online