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chapter_8_15_17[1] - Chapter 15 Learning Outline Define the...

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Chapter 15 Learning Outline Define the different types of groups. Group Two or more interacting and interdependent individuals who come together to achieve specific goals. Formal groups Work groups defined by the organization’s structure that have designated work assignments and tasks. Appropriate behaviors are defined by and directed toward organizational goals. Informal groups Groups that are independently formed to meet the social needs of their members Examples of formal groups Command Groups Groups that are determined by the organization chart and composed of individuals who report directly to a given manager. Task Groups Groups composed of individuals brought together to complete a specific job task; their existence is often temporary because once the task is completed, the group disbands Cross-Functional Teams Groups that bring together the knowledge and skills of individuals from various work areas or groups whose members have been trained to do each others’ jobs. Self-Managed Teams Groups that are essentially independent and in addition to their own tasks, take on traditional responsibilities such as hiring, planning and scheduling, and performance evaluations Describe the five stages of group development. Forming Members join and begin the process of defining the group’s purpose, structure, and leadership. Storming Intragroup conflict occurs as individuals resist control by the group and disagree over leadership. Norming Close relationships develop as the group becomes cohesive and establishes its norms for acceptable behavior. Performing A fully functional group structure allows the group to focus on performing the task at hand. Adjourning The group prepares to disband and is no longer concerned with high levels of performance. Explaining Work Group Behavior
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Internal Variables Affecting Group Behavior The individual abilities of the group’s members The size of the group The level of conflict The internal pressures on members to conform to the group’s norms Explain the major components that determine group performance and satisfaction. External (Organizational) Conditions Overall strategy Authority structures Formal regulations Available organizational resources Employee selection criteria Performance management (appraisal) system Organizational culture General physical layout Internal Group Variables Individual competencies and traits of members Group structure Size of the group Cohesiveness and the level of intragroup conflict Internal pressures on members to conform o the group’s norms Discuss how roles, norms, conformity, status systems, group size, and group cohesiveness influence group behavior.
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