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Chapter_11[1] - Chapter 11 What Is Communication...

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Chapter 11: What Is Communication? Communication : The transfer and understanding of meaning o Transfer means the message was received in a form that can be interpreted by the receiver; this means that if no information or ideas have been conveyed, communication hasn’t taken place. o Understanding the message is not the same as the receiver agreeing with the message; for communication to be successful the meaning must be impaired and understood. o Perfect Communication: would be when a transmitted thought or idea was received and understood by the receiver exactly as it was envisioned by the sender. Interpersonal Communication : Communication between two or more people Organizational Communication : All the patterns, network, and systems of communications within an organization Four Functions of Communication: a. Control : Formal and informal communications act to control individuals’ behaviors in organizations b. Motivation : Communications clarify for employees what is to done, how well they have done it, and what can be done to improve performance. c. Emotional Expression : Social interaction in the form of work group communications provides a way for employees to express themselves. d. Information : Individuals and work groups need information to make decisions or to do their work. Interpersonal Communication: Message : A purpose to be conveyed; Source: sender’s intended meaning Encoding : The message converted to symbolic form Channel : The medium through which the message travels Decoding : The receiver’s retranslation of the message Noise : Disturbances that interfere with communications (illegible print, phone static, inattention by the receiver, or background sounds of machinery or co-workers) 1
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Communication Process : the seven elements involved in transferring meaning from one person to another; the communication source, the message, encoding, the channel, decoding, the receiver, and feedback. Distortions in Communications: Message Encoding: a sender initiates a message by encoding a thought. Four conditions influence the effectiveness of that encoded message: the skills, attitudes, knowledge of the sender, and the social-cultural system. The Message : the message is affected by the symbols used to transfer meaning (words, pictures, numbers, and so forth), the content of the message itself, and the decisions that the sender makes in selecting and arranging both the symbols and the content. Noise can distort the communication process in any of these areas. The Channel : the channel chosen to communicate the message also has the potential to be affected by noise. Whether it’s face-to-face conversation, an email message, or a companywide memorandum, distortions can, and do occur.
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