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MAN_3025_Study_Guide__1[1] - MAN3025StudyGuide ,sothat

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MAN 3025 Study Guide manager  is someone who coordinates and over sees the work of other people, so that  organizational goals can be accomplished. First line managers  manage the work of non-managerial employees who typically are involved  with producing the organizations products or servicing the customers.  (I.E Christina to me) Middle Line Managers  include all levels of management between the first level and the top level  of the organization.  (I.E Lenny to Christina) Top Managers  are responsible for making organizational wide decisions and establishing the  plans and goals that affect the entire organization.  (I.E Mike Cramer to Lenny) Management  involves coordinating and overseeing the work activities of others, so that their  activities are completed efficiently and effectively. Efficiency  is getting the  most output  from the  least  amount of  inputs (I.E. Getting a lot work  done [output] with few employees [inputs].  Like 6 am stock.) Effectiveness  is often described as  “doing the right things”  – that is, doing those work activities  that will help the organization to reach its goals.  (I.E. Selling additional items to guests.) Management Functions 1. Planning  – defining goals, establishing strategy, and developing plans to coordinate  activities.  (I.E. How many backpacks we need to sell and how we are going to promote  them.) 2. Organizing  – determining what needs to be done. How it will be done, and who is to do  it.  (I.E When Kelly told me to clean out strollers and what goes in what bins and where  the bins go.) 3. Leading  – Motivating Leading and any other actions involved in dealing with people (I.E  When I’m bored in strollers the manager says to clean and greet guests instead of just  being bored.) 4. Controlling  – Monitoring activities to ensure that they are accomplished as planned.  (I.E.  I check CDS to make sure people are on register and got breaks.)
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Managerial Roles 1. Interpersonal: a. Figurehead  – Symbolic, obligated to perform social duties  (I.E. Shop Stewards) b. Leader  – Motivate Subordinates  (I.E. Christina and her crazy stories) c. Liaison  – Intermediary for world outside company.  (I.E. Susie) 2. Informational: a. Monitor  – Organizational information of company  (I.E. Doing the night reports) b. Disseminator  – Tells big wigs what little people say  (I.E. Requests to get A/C in  Pins) c. Spokes Person  – Transmits info from up to little people.  (I.E. They want us to  Smile more) 3. Decisional: a. Entrepreneurial  – Innovative ideas for organization  (I.E. Reorganizing stock  room) b. Disturbance handler  – Dealing with difficult people c.
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