exam 2 reading - Management Essentials: Fostering diversity...

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Management Essentials: Fostering diversity Management Essentials: Negotiation Working with Individuals: Managing difficult Interactions Business Essentials: Managing for Creativity and Innovation a The Manager’s Role a What is Creativity and Innovation a Key Misconceptions a Fostering Creative Abrasion q Enhancing the Psychological Environment n Enriching the Physical Environment Divergent Thinking Techniques Business Essentials: Solving Business Problems Read “When Good People do Bad Things at Work” (article link provided in Webcourses in the “Class Resources” section) Communication Skills: Persuading Others What Is Diversity? As a manager, you’ve probably heard about “diversity initiatives” in your organization. But what is diversity? And why is it important? Diversity is another word for differences between people. In an organizational setting, a diverse workforce comprises employees of various: Races Genders Ethnic backgrounds Ages Physical and cognitive abilities Sexual orientation Religious beliefs Learning and work styles Body type Work/life commitments
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Why a diverse workforce? Why build a diverse workforce? Many organizations encourage diversity because providing equal opportunity to everyone is the right thing to do. And in some countries, hiring and retaining a diverse workforce is also a matter of obeying antidiscrimination laws. But companies have discovered that a diverse workforce also gives them important competitive advantages. For example: Talent recruitment and retention: When an organization builds a reputation for valuing differences, it often is better able to attract and keep talented employees. These individuals know that the company will appreciate and utilize the skills, backgrounds, and knowledge they bring to the table. Profitable innovation: Diverse workforces are rich seedbeds for new business ideas. For example, at one company, a disabilities task force thought of ways to make the firm’s products accessible to people with physical limitations. As a result, the company won numerous contracts from government agencies that had a mandate to make accessibility of products a criterion in vendor selection. Employee commitment and productivity: When employees use their differences to identify business opportunities and generate new ideas, they more fully express themselves at work. This leads to greater commitment and higher productivity. Why now? The competitive edge that a diverse workforce provides has become more essential than ever— owing to these key shifts in the business landscape: Globalization: Many companies now operate in numerous regions and countries. To attract and motivate different employees from around the globe as well as win and keep customers in a multitude of environments, managers must understand and demonstrate respect for cultural differences. For instance, when a major American company set up a division in Spain, it initially
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This note was uploaded on 12/03/2009 for the course GEB 3031 taught by Professor Dr.ford during the Spring '09 term at University of Central Florida.

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exam 2 reading - Management Essentials: Fostering diversity...

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