Managing DIfficult Interactions

Managing DIfficult Interactions - Click to edit Master...

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Unformatted text preview: Click to edit Master subtitle style Managing Difficult Interactions GEB 3031: Cornerstone Professor Cameron M. Ford Fear of conflict Blaming others for problems Belief that others cant/wont change Belief that problems will blow over Important because negative interactions detract from teamwork, Difficult Interactions Need to be Managed Because They Tend to be Avoided Different positions Different interests Different perceptions (information) Different styles (e.g., aggressive) Different perspectives or backgrounds (i.e., intellectual diversity) Causes of Difficult Interactions Ask whether you are the problem Take the ARSE test Examine motives Venting vs. problem solving Determine importance of relationship Important (high interdependence) Not so important (loosely coupled) Consider potential for improvement Investing in Improved...
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Managing DIfficult Interactions - Click to edit Master...

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