What Is Diversity?
is another word for
between people. In an organizational setting, a diverse
workforce comprises employees of various: Races, Genders, Ethnic, backgrounds, Ages, Physical and
cognitive abilities, Sexual orientation, Religious beliefs, Learning and work styles, Body type, Work/life
Why a Diverse workforce?
providing equal opportunity
obeying antidiscrimination laws
Diverse workforce also gives them important competitive advantages. For example:
Talent recruitment and retention=attract and keep talented employees
Profitable innovation=rich seedbeds for new business ideas.
Employee commitment and productivity
= Competitive edge that a diverse workforce provides has become more essential than ever,
owing to these key shifts in the business landscapes:
Changing labor pool=population in many countries is more diverse and labor pools reflect that
= though diversity offers major advantages, it can also present challenges.
Managers can surmount such challenges, if they:
Correct their misperceptions about difference
Deal effectively with diversity-related conflicts
Foster a workplace that embraces differences as much as similarities
Tap diversity’s value
Recruit and retain a diverse workforce
Improve their ability to communicate with peers, employees, customers, and vendors from
Thinking Differently about Differences
= Replacing misperceptions with facts
Members of a particular group are all alike= Lump others under a label and
assume that particular group or culture share same characteristics.
Such beliefs are
conventional, formulaic, and oversimplified conceptions, opinion, or images of particular group.
“Asians are smart and hardworking
Californians are laid-back
Women have trouble with math
When stereotypes are negative, they constitute
—defined as an adverse judgment or opinion
formed before hand or without knowledge or examination of the facts.
= Members of group do not all necessarily share the same characteristics.
To get most from
subordinates, managers must assess each employee’s unique characteristics and strengths.
To think differently about differences=Identify the prejudices you hold about people different from you.
Be honest with yourself, and challenge your beliefs.
We each have one identity=Many people engage in either/or thinking about
For example, perhaps you believe that people are
Either/or thinking causes people to define themselves