routine positive message - The lecture series you ordered,...

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Dear Class, Your company, ENGL 155 Limited, produces and distributes packets of business writing lectures to instructors. As an instructor, I had ordered a lecture serious on writing routine messages. I’m a bit upset because it’s been three weeks and I still haven’t received what I ordered. I contacted the post office and they said they never received the package. This has left me severely inconvenienced as I have not been able to teach appropriately. I’d really appreciate if somebody somewhere would do something about this. I’m afraid I’ll get fired if something doesn’t change quick! Michael Hedges PS: I expect you to follow the basic requirements of email responses. Pages 202-207 in your textbook have excellent examples and advice regarding email. And, by the way, this is a complaint letter and you’re at fault. 30 points Content 10 Points Format 10 Points Grammar, Spelling, Punctuation Assigned: Thurs. Feb. 19 Due Thurs. Thurs. Feb. 26 Dear Mr. Hedges, I’m very sorry you have been waiting so long to receive your lecture series.
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Unformatted text preview: The lecture series you ordered, Writing Routine Messages, has been put on back order. Due to such a high demand of this particular series, we have put the customers who request Writing Routine Messages on a wait list until we can produce more of the series. We take full responsibility for this mishap and will take 20% off of your next order. An e-mail will be sent to you as soon as your copy of the series has been shipped. Until that time, feel free to use our powerpoint presentations of the same series, downloadable on our company website. Since you have already purchased the lecture series, this service will be free to you by entering the password I will send to you in a separate e-mail. Thank you for being so patient, and if there is anything more I can do to assist you, please let me know. Kristin Killmeyer P.S. – You misspelled “series” in your letter. It’s not a lecture serious!...
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This note was uploaded on 12/03/2009 for the course ENG 155 taught by Professor Michaelhedges during the Spring '09 term at Horry-Georgetown Technical College.

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routine positive message - The lecture series you ordered,...

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