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Assignment_1 - Future Shop Quality Assurance and ISO 9000 D...

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Future Shop Quality Assurance and ISO 9000 D. McIntosh Group Members: Long Nguyen Chris Vranes Jimmy Nguyen Tom Urjasz Mesay Desta
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Introduction As one of Canadian larger electronic products retailer, customer satisfaction is the key to the success of our business and to remain competitive in the market. Hence, it is necessary to continuously evaluate our daily activities and look for ways to enhance our valuable services as well as improve our weak points. The purpose of this survey is to gather customer feed back information about the service provided by Future Shop. The result of the survey will serve as a means to measure our performance and will be the basis in finding ways for future improvements in satisfying our satisfaction. In order to proceed with the survey, 11 key performance measures were identified and organized in the form of questionnaires. For each performance measures, customers will rate their satisfaction on a scale of 10 to 1, where 10 being fully satisfied. The customers are randomly asked to fill out the questionnaires. The participants in this survey age from 19 to 34 including male and female.
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