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Unformatted text preview: Business Process Lifecycle Management 1 Dr Michael Rosemann White Paper – March 2004 Learning outcomes After studying this paper, you will be able to: • explain the entire process lifecycle • identify the most important processes of an enterprise • discuss the advantages and disadvantages of 'as-is' modelling • identify weaknesses in processes • apply outcome, activity and resource oriented suggestions for process improvement • gain an appreciation of reference models • explain the theory of constraints and explain the advantages of the pull principle Course contents The Process Lifecycle - Introduction Process Identification As-is Modelling Process Analysis Process Improvement Process Implementation Process Execution Process Monitoring and Controlling Process Change Management 1 I like to thank IthinQ.com, South Africa, for the permission to use this document for further distribution at the Queensland Unversity of Technology, Brisbane. I also like to thank Roy Chan for his input in a previous version of this White Paper. White Paper "Business Process Lifecycle Management" THE PROCESS LIFECYCLE - INTRODUCTION A process has a lifecycle; we will discuss the single steps of this lifecycle. First of all a process has to be identified. The selected processes should be depicted in process maps, which may also be termed process models. An 'as-is' model describes a current business process with all involved activities, people, data, and further resources such as software, hardware or printer. These as-is models must be analyzed thoroughly in order to identify existing shortcomings and constraints. 'To-be' models may be developed based on these as-is models. They should refer to the objectives of the process and consider existing organizational and technical limitations. These process models describe alternative future scenarios for the business processes. One of these to-be models will be selected and implemented. The new processes will then 'go live', i.e. be executed. At the same time, they are continuously monitored and controlled. Differences between the plan and the actual data can motivate a new 'Process Engineering' project. Figure 1 gives an overview about this process lifecycle, which consists of seven steps. Figure 1: The Process Lifecycle The two main activities in the process lifecycle are: • developing an understanding for the current (as-is) situation, and • creating a possible new way of organizing the business processes (to-be). Figure 2: Objectives of Process Modelling Process Engineering describes a holistic approach for managing the entire process lifecycle. As you have learnt in the previous module, Michael Hammer and James Champy also introduced the more popular term ‘Business Process Reengineering (BPR)’. They have been very successful in their best-selling book ‘Reengineering the Corporation. A Manifesto for Reengineering’ (HarperCollins Publisher, Inc. 1994) ....
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