IBN.INN321 Lecture week 3.1.2009

IBN.INN321 Lecture week 3.1.2009 - INB/N321 Business...

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INB/N321 Business Process Management - 3.1.2009 - Michael Rosemann Queensland University of Technology Brisbane, 9 March 2009
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INB.INN321 Business Process Management – 9 March 2009 2 Lessons Learnt Week 2 (2 March 2009) What is the objective of Six Sigma? What are the main phases of the DMAIC lifecycle? What is the purpose of the APQC Process Classification Framework? What is a Process Architecture? What is Process Portfolio Management? What is SIPOC? What is IGEO? What is the difference between a project vision and a process vision? What is the purpose of a blue sky model?
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INB.INN321 Business Process Management – 9 March 2009 3 Agenda 1) Organisation of the Subject 2) Business Process Lifecycle Management 3) Business Process Management Maturity 4) Selected Facets of Business Process Management 5) Case Studies on Business Process Management
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INB.INN321 Business Process Management – 9 March 2009 Pitfalls of Process Identification (1/2) The purpose of the project is not clear enough leading to a not appropriate scoping of the process. The scope of the process is too narrow leading to the fact that later the identified root-causes are located outside the boundaries of the process under analysis The scope of the process is too wide leading to a process improvement project that has to be compromised in its lack of detail The process identification takes place before an appropriate Process Architecture is available leading to a poor understanding of the environment and overall context of the process
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INB.INN321 Business Process Management – 9 March 2009 Pitfalls of Process Identification (2/2) The process is identified in isolation to other projects due to poor portfolio management leading to redundancies and inconsistencies between these projects Involved project members and stakeholders have not been sufficiently informed about the benefits of the project leading to limited participation The involved project members and stakeholders have not been carefully enough selected leading to a very limited source of knowledge The business process architect has poor facilitation skills and can not resolve emerging conflicts between the project members and stakeholders.
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INB.INN321 Business Process Management – 9 March 2009 6 Process selection Process identification Process modelling Process analysis Process improvement Process implementation Process execution Process monitoring/controlling Main Business Process Lifecycle Phases
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INB.INN321 Business Process Management – 9 March 2009 Process Modelling Process Identification - Position and specify the selected process in detail Process Analysis - Analyse the performance and issues of the process Process Modelling - Describe the identified process in a modelling language (eg BPMN)
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INB.INN321 Business Process Management – 9 March 2009 Why Process Modelling?
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IBN.INN321 Lecture week 3.1.2009 - INB/N321 Business...

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