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Robert Kerin-SL1105D-26M-Characteristics of Effective Visuals - Week 10

Robert Kerin-SL1105D-26M-Characteristics of Effective Visuals - Week 10

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Self Defense and tips for dealing with irate individuals
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Workplace Violence Violence, actual or threatened, against workers. It can occur in or outside the workplace, can be between co-workers or worker and customer. It can range from verbal abuse to physical assaults to homicide. •Reported incidents of workplace violence have grown rapidly over the course of the last 10-15 yrs. •1994---110,000 incidents •2005---2,000,000 incidents of death in the United States. •75% of workplace homicides involve guns. •The most common targets are women, employees over 60 & managers. •Workplace violence incidents are most often associated with: •Discharge from one’s job •Performance evaluations/appraisals •Disgruntled customers
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•Although anyone can be a victim of workplace violence, some workers are at an increased risk: •Those who exchange $$ with the public •Those who deliver passengers, goods or Services •Those who work ‘off’ hours •Those who work alone or in small groups Examples: •Health-care & social service workers •Cable/utility workers •Retail employees •Taxi drivers .
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Perpetrator Characteristics.
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