Exam Key Topics - o Direct vs. indirect Difference between...

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Exam Key Topics Barriers to communication Oral and written elements of style Characteristics of “bad news” messages and why use them. Persuasive messages – characteristics of/structure/etc. Communicating in work teams Characteristics of effective work teams Types of communication: o Persuasive vs routine letters o Upward vs. horizontal communications
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Unformatted text preview: o Direct vs. indirect Difference between primary and secondary research The writing process o Audience analysis o Planning o Editing o Proofreading Written versus oral presentations o Advantages & disadvantages Interpersonal skills o Listening o Non-verbal communications o Email & telephone communications...
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This note was uploaded on 12/07/2009 for the course ACCT 5521 taught by Professor Englese during the Spring '08 term at Fairleigh Dickinson.

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Exam Key Topics - o Direct vs. indirect Difference between...

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