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Unformatted text preview: that occurred during the past decade The changing objectives of labor unions are also discussed, and Southwest explains how it has proactively worked to respond to those changing needs. The positive relationship between management and the union helped protect Southwest from the disastrous impact of September 11, 2001 on the airline industry, according to Ms. Bryant. During that time of crisis, employees joined together and become warriors for the airline, refusing to let it decline....
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This note was uploaded on 12/08/2009 for the course COLL COLL148 taught by Professor Forgot during the Spring '08 term at DeVry Chicago.
- Spring '08