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Southwest - that occurred during the past decade The...

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Overview Southwest Airlines is an example of a company in which management and the labor union peacefully coexist. This is because the labor union and management have the same objective, according to Elizabeth Bryant, Southwest’s Manager of Facilitation. Both want employees to be happy with what they do. Southwest is the nation’s only consistently profitable major air carrier. It also has the best labor relations record in its industry, although 85% of its employees are union members. The video gives a brief history of the labor movement in the U.S., discusses the tools used in labor relations to dissolve disputes, and explains the decline in union membership
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Unformatted text preview: that occurred during the past decade The changing objectives of labor unions are also discussed, and Southwest explains how it has proactively worked to respond to those changing needs. The positive relationship between management and the union helped protect Southwest from the disastrous impact of September 11, 2001 on the airline industry, according to Ms. Bryant. During that time of crisis, employees joined together and become warriors for the airline, refusing to let it decline....
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