CHAPTER 4 - CHAPTER 4 Understanding Nonverbal Messages FIVE...

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CHAPTER 4 Understanding Nonverbal Messages FIVE PRINCIPLES NONVERBAL DEFINED Nonverbal communication is communication other than written or spoken language that creates meaning for someone. Sign language is the exception. UNDERSTANDING NONVERBAL Why Focus on Nonverbal Communication? The Nature of Nonverbal Communication Codes of Nonverbal Communication How to Interpret Nonverbal Cues More Accurately WHY FOCUS ON NONVERBAL Nonverbal messages are primary tools for communicating feelings and attitudes Albert Mehrabian’s research showed the face can channel as much as 55% of our emotional meaning. Vocal cues such as volume and intensity can provide 38%. And as little as 7% of emotional meaning can communicated via explicit verbal channels. NONVERBAL MESSAGES OFTEN MORE BELIEVABLE
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Some nonverbal communication is conscious but a great deal is generated subconsciously. When verbal and nonverbal messages are contradictory, nonverbal is often viewed as more trustworthy. NONVERBAL MESSAGES CRITICAL TO RELATIONSHIPS Consider the messages sent by a Weak handshake Failure to make direct eye contact Somebody with arms crossed Wink of an eye NONVERBALS SERVE VARIOUS FUNCTIONS FOR VERBALS Nonverbal messages can Substitute for verbal
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CHAPTER 4 - CHAPTER 4 Understanding Nonverbal Messages FIVE...

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