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response - ENGL393

response - ENGL393 - detail you have provided us regarding...

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Milo Li Department of Transportation Services Reagents Drive Garage Building #202 University of Maryland College Park, MD 20742 November 21, 2009 Mr. Erik Li 8000 Boteler Lane APT 228A-2 College Park, MD 20740 Dear Mr. Li, We would like to deeply apologize for any distress our bus driver has caused you. We did not train our drivers to act in such a way as to potentially place the safety of our passengers at risk. Please understand that all of our drivers go through a safety course as well as 150 hours of training before becoming a certified driver. We appreciate your concern because if not for your letter, we would not have known our driver was acting in such an unprofessional and hazardous manner. We are grateful for the amount of
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Unformatted text preview: detail you have provided us regarding the incident. From the information you provided, we were able to track down the driver working on bus 8710 at 9:15am on October 29, 2009. We started an investigation and will view surveillance footages from the bus, at the specified time, in order to verify the incident. Following proof of the incident, please be assured that we will take disciplinary actions against the driver. We would like to thank you again for taking the time out to write to us. If not for your consideration, more students might have been in harm’s way. Sincerely, Milo Li...
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