This preview shows page 1. Sign up to view the full content.
Unformatted text preview: Chapter 10 Chapter
Change and Leadership Change Processes in Organizations Processes Organizational Change Processes Organizational
Models of Organizational Change Models
– Natural life cycle – Planned change – Managing change processes Reactions to Organizational Change
– Change “schemata” – Problems in change processes
Lack of management support Top managers forcing change Inconsistent action by key managers Lack of meaningful participation Poor communication Purpose of program was not clear Responsibility for change not properly identified Organizational Change Processes Organizational
– Reactions to Change
Ownership tensions Resistance Uncertainty Communication in the Change Process
– To whom? How? What should be To communicated? communicated? Organizational Change Processes Organizational
Managerial Strategies for Communicating Managerial Change Change
– – – – – Spray and Pray Tell and Sell Underscore and Explore Identify and Reply Withhold and Uphold Employee Strategies “Unplanned” Change: Organiational Crisis
– Precrisis, crisis, postcrisis Organizational Leadership Organizational
Models of Leadership
– Trait theories – Style theories – Contingency theory – Transformational leadership model
exemplification Communication and Leadership Communication
The “What” of Leadership Communication
– Visionary leaders The “How” of Leadership Communication
– Timing, delivery, framing – Tools for Framing
Metaphors, jargon, contrast, spin, stories ...
View Full Document
This note was uploaded on 12/16/2009 for the course COM 250 taught by Professor Trethewey during the Spring '09 term at ASU.
- Spring '09