Human Relations and Human Resources Approaches.2009ppt -...

Human Relations
Approaches

What did the Classical Approaches
leave out?

The Hawthorne Studies

Illumination Studies

Attempted to find the “One best way to do
lighting.”  Productivity increases in nearly
all conditions!

Relay Assembly Test Room Studies

Social influences influence productivity!

Interview Program

Worker-management relations matter!

Bank Wiring Room Studies

Social pressures exceed the influence of the
formal organizational power structure.

Human Relations
Approaches Continued

Explanations of Findings in the
Hawthorne Studies

Hawthorne Effect

Social Factors

Management Style

Legacy of the Hawthorne
Studies

The empirical findings have been
challenged.

The “ideology” or belief that
“happy workers” are more
productive workers remains
despite lack of empirical
evidence!

Theories of the Human