Study Guide - Exam 1 Spring 2009

Study Guide - Exam 1 Spring 2009 - COM 250: Spring 2009...

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COM 250: Spring 2009 STUDY GUIDE Exam 1 Organization and Communication 1. What does it mean to say that organizations are “human behavior?” It is human nature to organize things 2. According to lecture, what are the five critical features that are possessed by all organizations? A social collectivity Coordinated activities Goal directed behavior Structure Environmental embeddedness 3. Briefly describe the “conduit metaphor” of communication. A conventional metaphor in which ideas are represented as objects, words as containers, and communication as sending the ideas in the words, so that the addressee may get the ideas out of the words. Michael Reddy (1979) has demonstrated that much of the language we use to talk about language is conceptualized and structured by what he refers to as the conduit metaphor, which holds that ideas can be expressed and interpreted through language. It incorporates these three interconnected metaphors: o Concepts, thoughts, feelings, meanings, sense and ideas are objects. o Words, sentences, and so on are containers (with an inside and an outside) for these objects. o Finally, communication is the act of sending and receiving these containers (through a conduit). 4. According to lecture, communication encompasses five critical features. What are those features? Communication as a Transactional Process o Two or more people o Process o Transactional o Symbolic o Intentional 5. Define organizational communication People working together to achieve individual or collective goals. 6. Briefly describe strategic ambiguity and explain three reasons why it is necessary for organizing. One side being deliberately vague on a policy so as to preserve their options. Also known as having it both ways Putnam and Sorenson (1982) define ambiguity both in terms of message attributes (lack of specific detail, abstract language, absence of a course of action) and receiver interpretation (perceived equivocality of the message) Sometimes the receiver does not need to know the entire message. Only parts that concern them.
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Chapter 1: The Challenge of Organizational Communication 1. What are the four aspects of our world that Miller uses to describe “our complicated world?” What are some of the questions that organizational communication scholars can ask about these challenges? Miler’s four aspect of our world: Globalization o Communication in global markets o Multicultural work environments o Communication processes protecting the right of workers o “Organizing” in political and economic policy o The balance between low prices vs. safe and economically secure workplaces Terrorism o How do terror networks organize o Communication systems for border security o Prevent fear of terror becoming fear of each other o Best policy and decision making in the changed environment o Communication systems that protect and enhance wellbeing for first responders Climate Change
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This note was uploaded on 12/16/2009 for the course COM 250 taught by Professor Trethewey during the Spring '09 term at ASU.

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Study Guide - Exam 1 Spring 2009 - COM 250: Spring 2009...

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