Sandy_StudyGuide 2 Part 2

Sandy_StudyGuide 2 Part 2 - StudyGuide:Exam2 Part2...

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Study Guide:  Exam 2 Part 2 COM 250: Spring 2009 Emotion Processes:  Chapter 11 1. What is bounded emotionality?   This asks us to begin looking at emotional life as a central focus of organizational  research and to consider the ways in which paying attention to emotion might lead to  new ways of understanding the workplace How does this concept move us away from considering organizations and  organizational processes as inherently rational? It is thought that we manage conflict by thinking logically and making decisions by  weighing pros and cons, so this new concept moves us away from this. Also steers us  away from thinking that jobs as consisting of tasks and the cognitive functions  required for those tasks. 2. Emotional Labor     =  Workers display certain feelings in order to satisfy  organizational role expectations.  Example:Dr or Nurse communicating care  Example: Disneyland Surface acting:  physical, facial expressions Deep acting:  feeling empathy because you relate 3 Generalizations      ON      Emotional labor:     It is seen as a way to increase the success and profits of org.  Most research explores emotion that is explicitly controlled  through training and employee manuals. Most research addresses emotional displays that are created  through deep or surface ACTING, not authentic expressions of  emotion.   3. Four Aspects of workplace relationships  that create potential  for intense emotions  in organizations. 1) The tension between the public and private in workplace relationships Happy funny co-workers. We escape public sphere=Emotional retreat 2)Relational networks and emotional buzzing Emotional buzzing =concept that emotions are contagious -     3) Conflicting allegiances =emotional norms, emotions are useful 4)Emotional rights and obligations at work
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4. Emotional Rules     =norms of organization ****Most cited is the need to be  “PROFESSIONAL” 5. Emotional intelligence      – the ability to understand and mange the emotional content of  workplace relationships; a skill that can be developed through training.  6. Stress:      aspects of the workplace that is difficult to deal with. Environmental factors  that are difficult for an individual to deal with. burnout: Strain that results from ongoing stressors
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Sandy_StudyGuide 2 Part 2 - StudyGuide:Exam2 Part2...

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