Study Guide 2 Part 2

Study Guide 2 Part 2 - StudyGuide:Exam2 Part2...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Study Guide:  Exam 2 Part 2 COM 250: Spring 2009 Emotion Processes:  Chapter 11 1. What is bounded emotionality?  How does this concept move us away from  considering organizations and organizational processes as inherently rational? 2. What is emotional labor?  Differentiate between surface acting and deep acting.  What are three generalizations we can glean from the research on emotional labor? 3. Be able to explain the four aspects of workplace relationships that create potential for  intense emotions in organizations. 4. What are emotion rules? What is the most often-cited emotion rule? 5. What is emotional intelligence?   6. Define stress and burnout. 7. Describe the three stressors that lead to burnout.  What are the outcomes of burnout? 8. What role does communication have in causing burnout?  Differentiate between  emotional contagion and empathic concern.  
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 2

Study Guide 2 Part 2 - StudyGuide:Exam2 Part2...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online