Study Guide 2 Part 2

Study Guide 2 Part 2 - StudyGuide:Exam2 Part2...

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Study Guide:  Exam 2 Part 2 COM 250: Spring 2009 Emotion Processes:  Chapter 11 1. What is bounded emotionality?  How does this concept move us away from  considering organizations and organizational processes as inherently rational? 2. What is emotional labor?  Differentiate between surface acting and deep acting.  What are three generalizations we can glean from the research on emotional labor? 3. Be able to explain the four aspects of workplace relationships that create potential for  intense emotions in organizations. 4. What are emotion rules? What is the most often-cited emotion rule? 5. What is emotional intelligence?   6. Define stress and burnout. 7. Describe the three stressors that lead to burnout.  What are the outcomes of burnout? 8. What role does communication have in causing burnout?  Differentiate between  emotional contagion and empathic concern.  
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This note was uploaded on 12/16/2009 for the course COM 250 taught by Professor Trethewey during the Spring '09 term at ASU.

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Study Guide 2 Part 2 - StudyGuide:Exam2 Part2...

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