Feb. 9 & 11 Overheads Assertiveness

Feb. 9 & 11 Overheads Assertiveness - 3. Another...

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COM 312 Jacobsen Feb. 9 & 11 Overheads Assertiveness APPROACHES TO CONFLICT 1. Passive – non-assertive. Denies own rights. Lose/win 2. Aggressive – attack. Denies rights of others. Win/lose 3. Passive-aggressive Manipulative: You’re right, and I’ll get you for it. 4. Assertive – honesty in action. Win/win Assertiveness is not always the best option. Most of us are situationally assertive. - - - - Which is more difficult for you: Asking for something you want, or Saying “no” to someone else? Saying no: 66% Asking for something: 33% - - - - The Sandwich Method Basic formula: Positive – negative – positive A slightly more complex version: 1. Positive feedback (preferably 2 points) 2. The ZINGER -- the negative response, or the behavior change you want.
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Unformatted text preview: 3. Another positive point. 4. Expression of confidence that the situation can be resolved. A still more complex and specific scrip: 1. Acknowledge the other persons position 2. Discuss recent, OBSERVABLE behavior 3. Interpret their behavior 4. How you feel about it 5. Your request the behavior change you want. 6. Consequences if not changed.- - - - SUMMARY A. Assertiveness is honesty in action. B. Assertiveness adds to self-confidence and improves relationships. C. Assertiveness is a SKILL you learn through practice D. It is an important distal context of conflict situations....
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This note was uploaded on 12/16/2009 for the course COM 312 taught by Professor Jacobsen during the Spring '09 term at ASU.

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Feb. 9 & 11 Overheads Assertiveness - 3. Another...

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