{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

Feb. 9 & 11 Overheads Assertiveness

Feb. 9 & 11 Overheads Assertiveness - 3 Another...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
COM 312 Jacobsen Feb. 9 & 11 Overheads Assertiveness APPROACHES TO CONFLICT 1. Passive – non-assertive. Denies own rights. Lose/win 2. Aggressive – attack. Denies rights of others. Win/lose 3. Passive-aggressive Manipulative: You’re right, and I’ll get you for it. 4. Assertive – honesty in action. Win/win Assertiveness is not always the best option. Most of us are situationally assertive. - - - - Which is more difficult for you: Asking for something you want, or Saying “no” to someone else? Saying no: 66% Asking for something: 33% - - - - The Sandwich Method Basic formula: Positive – negative – positive A slightly more complex version: 1. Positive feedback (preferably 2 points) 2. The ZINGER -- the negative response, or the behavior change you want.
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: 3. Another positive point. 4. Expression of confidence that the situation can be resolved. A still more complex and specific scrip: 1. Acknowledge the other person’s position 2. Discuss recent, OBSERVABLE behavior 3. Interpret their behavior 4. How you feel about it 5. Your request – the behavior change you want. 6. Consequences if not changed.- - - - SUMMARY A. Assertiveness is honesty in action. B. Assertiveness adds to self-confidence and improves relationships. C. Assertiveness is a SKILL – you learn through practice D. It is an important distal context of conflict situations....
View Full Document

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern