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Unformatted text preview: 3. Another positive point. 4. Expression of confidence that the situation can be resolved. A still more complex and specific scrip: 1. Acknowledge the other persons position 2. Discuss recent, OBSERVABLE behavior 3. Interpret their behavior 4. How you feel about it 5. Your request the behavior change you want. 6. Consequences if not changed.- - - - SUMMARY A. Assertiveness is honesty in action. B. Assertiveness adds to self-confidence and improves relationships. C. Assertiveness is a SKILL you learn through practice D. It is an important distal context of conflict situations....
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This note was uploaded on 12/16/2009 for the course COM 312 taught by Professor Jacobsen during the Spring '09 term at ASU.
- Spring '09