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Krajewski SN Chapter 6 - Chapter 6 Process Performance and...

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Chapter 6 Process Performance and Quality A. Process Performance and Quality Across the Organization Why should process performance and quality be everyone’s concern? B. Costs of Poor Process Performance and Quality Define a defect. Four major categories of costs are associated with process performance gaps 1. 2. 3. 4. C. Total Quality Management Define total quality management (TQM) Describe the three principles for achieving high levels of process quality and performance. 1. 2. 3. SN:6-1
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SN:6-2 Chapter 6: Process Performance and Quality Describe the problem-solving process known as The Deming Wheel 1. 2. 3. 4. D. Statistical Process Control Define SPC and how is it used 1. Variation of outputs a. Performance measurements b. Sampling c. Sampling distributions d. Common causes e. Assignable causes
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Chapter 6: Process Performance and Quality SN:6-3 2. Control charts a. When are control charts used? b. Describe UCL, LCL, and nominal value. c. Steps for using a control chart: d. Indicators of out of control conditions E. Statistical Process Control Methods Used to measure the current process performance and for detecting whether the process has changed. 1. Control charts for variables used to monitor the mean and the variability of the process distribution a. R -charts (also known as range charts) R D LCL R D UCL R R 3 4 = =
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SN:6-4 Chapter 6: Process Performance and Quality b.
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