Krajewski SN Chapter 5 - Chapter 5: Process Analysis SN:5-3...

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Chapter 5 Process Analysis A. Process Analysis Across the Organization 1. How can processes by analyzed, understood, and redesigned so they are providing the most value to their customers (internal or external)? 2. Relationship with processes and value chains. B. A Systematic Approach A six-step blueprint process analysis Step 1: identify opportunities Step 2: define the scope Step 3: document the process Step 4: evaluate performance Step 5: redesign the process Step 6: implement changes SN:5-1
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SN:5-2 Chapter 5: Process Analysis C. Documenting the Process 1. Flowcharts 2. Service blueprints 3. Process Charts a. Purpose b. Possible categories D. Evaluating Performance 1. Data analysis tools a. Checklists b. Histograms and bar charts c. Pareto charts Example 5.1
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Unformatted text preview: Chapter 5: Process Analysis SN:5-3 d. Scatter diagrams Example 5.2 e. Cause-and-effect diagram f. Graphs 2. Data snooping 3. Simulation E. Redesigning the Process 1. Generating ideas: questioning and brainstorming ask six questions about each step in the process What is being done? When is it being done? Who is doing it? Where is it being done? How is it being done? How well does it do on the various metrics of importance? 2. Benchmarking a. Types Competitive Functional SN:5-4 Chapter 5: Process Analysis Internal b. Basic steps Planning Analysis Integration Action F. Managing Processes Seven mistakes to avoid: (1) (2) (3) (4) (5) (6) (7)...
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Krajewski SN Chapter 5 - Chapter 5: Process Analysis SN:5-3...

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