Krajewski SN Chapter 1 - Chapter 1 Operations as a...

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Chapter 1 Operations as a Competitive Weapon Course Introduction 1. What is Operations Management (OM) and why do we study it? 2. What is the primary goal of this textbook? A. Operations Management Across the Organization 1. Define Process: 2. Define OM in terms of one of several functions within an organization: B. A Process View 1. Describe how processes work 2. What are nested processes SN:1-1
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SN:1-2 Chapter 1: Operations as a Competitive Weapon 3. Describe Customer-Supplier Relationships in terms of a. External customers b. Internal customers c. External suppliers d. Internal suppliers 4. What are the two major processes? a. How do they differ? b. How are they similar? C. Adding Value: The Value Chain 1. Define a value chain in terms of the types of processes: a. Core processes b. Support processes
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Chapter 1: Operations as a Competitive Weapon SN:1-3 D. Operations Management as a Set of Decisions 1. Operations management as a set of decisions a. Basic decision-making steps Step 1: Step 2:
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Krajewski SN Chapter 1 - Chapter 1 Operations as a...

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