Krajewski IN Chapter 3 - Chapter 3 Project Management A....

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Chapter 3 Project Management A. Project Management Across the Organization TEACHING TIP Introduce with Bechtel, Inc., a $16.3 Billion –a-year construction contractor that specializes in large projects. Points of discussion: ability to deliver projects on time, speed of delivery, flexibility to change, web-based communication 1. A project is an interrelated set of activities that has definite starting and ending points and that result in a unique product or service. a. Common everyday life Planning weddings Writing term papers Organizing parties b. Business Conducting audits Planning mergers Developing new products or services c. Three main goals of any project Complete the project on time or early Do not exceed the budget Meet the specifications to the satisfaction of the customers d. Projects can be used to implement changes to operations strategy 2. Using projects to implement operations strategy (example) a. A financial service firm experiencing a loss of clientele b. Strategy to improve customer service called the Customer Service Initiative 3-1
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3-2 Chapter 3: Project Management c. New service department head was given the task of developing new reports and the other department heads were told to reduce report errors and reduce the lead time of developing client reports. d. After two years the Customer Service Initiative was abandoned Reasons for failure Strategic initiatives tend to dissipate as they are implemented by line managers and staff because of company inertia Implementing operations strategy The challenge is to manage the required changes to processes and value chains outside the traditional organizational bureaucracy, procedures, and norms. Project management is a systemized, phased approach to defining, organizing, planning, monitoring, and controlling projects, as a means to overcome the challenge. 3. Cross-functional interaction B. Defining and Organizing Projects Successful projects begin with a clear definition of scope, objectives, and tasks. A successful project begins with clear understanding of its organization and how people are going to work together to complete the project. In this section, the three important activities are discussed. 1. Define the scope and objectives of a project a. Statement of scope (also known as the project objective statement ) Statement of project objectives Captures the essence of the desired project outcomes in the form of major deliverables These deliverables become the focus of management attention during the life of the project Important to avoid or manage scope creep , the ongoing changes to project scope that may, in sufficient quantity cause time delay and failure. b.
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This note was uploaded on 12/19/2009 for the course MANAGEMENT 00123 taught by Professor Ahmed during the Spring '09 term at Albany College of Pharmacy and Health Sciences.

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Krajewski IN Chapter 3 - Chapter 3 Project Management A....

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