Chapter 10 Understanding Management 6e ANC Fall 2009 handout

Chapter 10 Understanding Management 6e ANC Fall 2009...

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Professor Anthony N. Corrao Marymount Manhattan College 10-1 BUS 200 Fall 2009 Chapter 10 Chapter 10 Foundations of Behavior in Organizations
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10-2 Professor Anthony N. Corrao Marymount Manhattan College BUS 200 Fall 2009 Organizational Behavior • Organizational Behavior (OB) is the study of human behavior, attitudes and performance in organizations • OB shares it’s basis in psychology, specifically organizational psychology • Covers topics such as motivation, leadership, organization structure, decision making, careers, conflict resolution, and organizational development • Managers who understand the causes for peoples behavior can help influence that behavior for the benefit of the organization • Promotes Organizational Citizenship - discretionary behavior that goes beyond job requirements and contributes as needed to the organizations success
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10-3 Professor Anthony N. Corrao Marymount Manhattan College BUS 200 Fall 2009 Attitudes • Attitude – an evaluation that predisposes a person to act in a certain way. May be positive or negative. • Three components of attitudes: • Cognitive – thoughts, beliefs, opinions, and information a person has about a subject • Affective – feelings and emotions a person has about a subject • Behavioral – a person’s intention to behave toward a subject in a certain way
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10-4 Professor Anthony N. Corrao Marymount Manhattan College BUS 200 Fall 2009 Attitudes High Performance Work Attitudes • To lead employees effectively managers must cultivate the kinds of attitudes associated with high performance • Two attitudes that may relate to performance are: • Job satisfaction • Organizational commitment
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10-5 Professor Anthony N. Corrao Marymount Manhattan College BUS 200 Fall 2009 Attitudes High Performance Work Attitudes Job satisfaction – the sense of inner fulfillment and pride achieved when performing a particular job • Job satisfaction occurs when an employee feels he has accomplished something having importance and value worthy of recognition • More satisfied employees tend to stay longer and feel more involved with the company • Two dimensions of employee satisfaction (Frederick Herzberg) “Hygiene” Factors (dissatisfiers) • Company and administrative policies • Supervision • Salary • Interpersonal relations • Working conditions Motivating Factors (satisfiers) •Work itself •Achievement •Recognition •Responsibility •Advancement • Once the hygiene issues have been addressed the motivators create satisfaction among employees
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10-6 Professor Anthony N. Corrao
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This note was uploaded on 12/19/2009 for the course BUSS buss-102 taught by Professor Lockwood during the Spring '09 term at Acton School of Business.

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Chapter 10 Understanding Management 6e ANC Fall 2009...

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