Chapter 14 Understanding Management 6e ANC Fall 2009-1

Chapter 14 - Chapter 14 Teamwork BUS 200 Fall 2009 Professor Anthony N Corrao Marymount Manhattan College 14-1 Learning Objectives Identify the

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1 Professor Anthony N. Corrao Marymount Manhattan Col ege 14-1 BUS 200 Fal 2009 Chapter 14 Chapter 14 Teamwork 14-2 Professor Anthony N. Corrao Marymount Manhattan Col ege BUS 200 Fal 2009 Learning Objectives Identify the types of teams in organizations. Discuss new applications of teams to facilitate employee involvement. Identify roles within teams and the type of role you could play to help a team be effective. Explain the general stages of team development. Identify ways in which team size and diversity of membership affects team performance. Explain the concepts of team cohesiveness and team norms and their relationship to team performance. Understand the causes of conflict within and among teams and how to reduce conflict, including the importance of negotiation. Define the outcomes of effective teams and how managers can enhance team effectiveness. 14-3 Professor Anthony N. Corrao Marymount Manhattan Col ege BUS 200 Fal 2009 Teamwork in Organizations What is a team? • A unit of two or more people who interact and coordinate their work to accomplish a specific goal • Three general components of teams: • Two or more people are required • People in teams have regular interaction • People in teams have shared goals
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2 14-4 Professor Anthony N. Corrao Marymount Manhattan Col ege BUS 200 Fal 2009 Teamwork in Organizations Work team effectiveness is based on two outcomes: • Productive Output – the quality and quantity of task outputs as defined by team goals • Personal Satisfaction – the team’s ability to meet the personal needs of it’s members to maintain their involvement and commitment • Organizational factors such as structure, strategy, environment, culture and rewards influence effectiveness 14-5 Professor Anthony N. Corrao Marymount Manhattan Col ege BUS 200 Fal 2009 Types of Teams Formal Teams – created by the organization and part of the formal organization structure Vertical Teams (Functional Team) • Usually comprised of a manager and subordinates in the formal chain of command • Usually located within a single department of a company Horizontal Teams (Cross-Functional Team) • Usually comprised of employees with different areas of expertise, from different departments • Usually disbanded when the project is completed • Advantages of horizontal teams •Information exchange •New idea generation Special-Purpose Team (Project Team) • Teams created outside the formal organization stucture to perform a special goal
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This note was uploaded on 12/19/2009 for the course BUSS buss-102 taught by Professor Lockwood during the Spring '09 term at Acton School of Business.

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Chapter 14 - Chapter 14 Teamwork BUS 200 Fall 2009 Professor Anthony N Corrao Marymount Manhattan College 14-1 Learning Objectives Identify the

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