Chp15 ANC - 15-1BUS 200Professor Anthony N....

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Unformatted text preview: 15-1BUS 200Professor Anthony N. CorraoProductivity Through Management and Quality Control SystemsChapter 1515-2BUS 200Professor Anthony N. CorraoDefinition of ManagementWhat is management?The attainment of organizational goals in an effective and efficient manner through: Planning goal setting, strategy, decision-making Organizing org. structures, change mgt., HR Leading OB, leadership, communication, motivation Controlling of organizational resources15-3BUS 200Professor Anthony N. CorraoManagement and Quality Control SystemsOrganizational Control The systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance Assuring conformity with an organization's policies, procedures, or standards, as in quality control In order to effectively control an organization information is needed What sort of information?15-4BUS 200Professor Anthony N. CorraoManagement and Quality Control SystemsThe Changing Paradigm of Organizational ControlTraditional Bureaucratic Control (Centralized Control) the monitoring and influencing of employee behavior through rules, policies, hierarchies, documentation, etc. Operating control is central authority and close supervisionModern Decentralized Control the use of culture, norms and focus of goals to influence employee behaviors Operating control of each unit is the responsibility of the manager15-5BUS 200Professor Anthony N. CorraoManagement and Quality Control SystemsTypes of Organizational Control Control in an organization can happen at any step in the process Feedforward Control (Before)Feedforward control is an attempt to predict future outcomes by establishing standard and guidelines Concurrent Control (During)Concurrent control is an attempt to ensure consistent standards by monitoring activities and outcomes Feedback Control (After)Analyzing information concerning actual performance, particularly in comparison with the plan Timely feedback enables quick corrective action 15-6BUS 200Professor Anthony N. CorraoOrganizational Control Focus Ex. 15.1 Feedforward Control Anticipates ProblemsExamples Pre-employment drug testing Inspect raw materials Hire only college graduatesFocusisonInputsConcurrent Control Solves Problems as They HappenExamples Adaptive culture Total quality management Employee self-controlFocusisonOngoing ProcessesFeedback Control Solves Problems After They OccurExamples Analyze sales per employee Final qualityinspection Survey customers...
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Chp15 ANC - 15-1BUS 200Professor Anthony N....

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