3.12 may%2011%20BSC%20extra%20egs.ppt

3.12 may%2011%20BSC%20extra%20egs.ppt - Balanced scorecard...

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Balanced scorecard Extra examples
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2 Example 1 Categorise each of the following performance measures: which perspective are they likely to fall under, and are they financial or non- financial? a. Product and customer profitability b. Time to develop a new product c. Market share d. Employee satisfaction ratings e. Percentage of repeat customers f. Cost per distribution channel
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3 a. Hours of employee training b. Quality costs c. Suggestions for improvement per employee d. Percentage of revenue from new sources e. Process or cycle time f. Return on investment g. Percentage of defective units h. On-time delivery percentage i. Ratings from customer surveys j. Employee turnover percentages
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4 Example 2: Mobil’s Balanced Scorecard Mobil (US Marketing and Refining Division) refer to "may 11 eg2.pdf " on Blackboard: Exhibit 5: USM&R Balanced Scorecard Objectives Statement Exhibit 6: Balanced Scorecard Exhibit 7: USM&R Brochure of Strategic Theme
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5 Background information 1992: Loss of $17 million
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This note was uploaded on 12/23/2009 for the course BCOM ACIS 222 taught by Professor Neilcrombie during the Spring '09 term at Canterbury.

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3.12 may%2011%20BSC%20extra%20egs.ppt - Balanced scorecard...

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