3.14 may%2011%20BSC%20extra%20egs%20solns.ppt

3.14 may%2011%20BSC%20extra%20egs%20solns.ppt - Balanced...

Info iconThis preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
Balanced scorecard Solutions to the examples
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Example 1: Categorise Performance Measures Performance Measure Perspective Type Product and customer profitability Financial Fin Time to develop a new product Process Non Market share Customer Fin* Employee satisfaction ratings Learning Non Percentage of repeat customers Customer Non Cost per distribution channel Financial Fin Hours of employee training Learning Non Quality costs Process Fin * Market share is considered to be a financial measure, as it is calculated using financial data e.g. company sales / industry sales.
Background image of page 2
Performance Measure Perspective Type Suggestions for improvement per employee Learning Non Percentage of revenue from new sources Financial Fin* Process or cycle time Process Non Return on investment Financial Fin* Percentage of defective units Process Non On-time delivery percentage Customer Non Ratings from customer surveys Customer Non Employee turnover percentages Learning Non * These measures are considered to be financial measures, as they are calculated using only financial data.
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 12/23/2009 for the course BCOM ACIS 222 taught by Professor Neilcrombie during the Spring '09 term at Canterbury.

Page1 / 7

3.14 may%2011%20BSC%20extra%20egs%20solns.ppt - Balanced...

This preview shows document pages 1 - 4. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online