lecture 16- resolving conflict

lecture 16- resolving conflict - Conflict Resolution...

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Unformatted text preview: Conflict Resolution Conflict Resolution Nursing 310 Unit VI Lecture 16 By Veronica Garcia Walker MSN, RN, CNA­ BC With special thanks to Jan Fox RNC, MSN And Stella Logan MSN, RN, PMHCNS­BC What kind of groups are these? What kind of groups are these? ► Focus nearly all efforts on the task that must be accomplished. ► Example: A staff meeting to discuss unit problems and resolutions. ► Could be an group developed to teach something staff members need to know. What kind of groups are these? What kind of groups are these? ► Focus is on group members, how they are related, and how they communicate with each other. (Feelings more here) ► Example: Therapy group on a psychiatric unit. Which type of groups are these? Which type of groups are these? ► Have a blend of task and process. ► Post surgical group may focus on post operative teaching, (task) but also on the feelings of the group members (process). Conflict Conflict ► An inevitable fact of life ► May be personal, interpersonal, social ► Focus of this class – interpersonal ► Provides opportunities for personal and relationship growth Definition Definition Conflict is a felt struggle between two or more individuals over perceived incompatible differences in beliefs, values, and goals, or over differences in desires for control, status and affection. Communication plays a central role in the expression and resolution of conflict. Name some conflicts you have Name some conflicts you have experienced. Approaches to Conflict Approaches to Conflict ► Avoidance: unassertive & uncooperative ► Competition: assertive & uncooperative ► Accommodation: unassertive & cooperative ► Compromise: ½ assertive & ½ cooperative ► Collaboration: assertive & cooperative Cooperativeness Cooperativeness More Assertive Competing Collaborating Assertiveness Compromising Unassertive Avoiding Uncooperative Accommodating More Cooperative Cooperativeness Northouse & Northouse pp. 244 Conflict Resolution Conflict Resolution Antecedent condition Perceived conflict Felt conflict Manifest behavior Resolution or suppression Resolution Aftermath = Cause of conflict = Objective = Subjective = Observable = Win/Lose, Lose/Lose, Win/ Win = Good or Bad depending on how it was handled Antecedent Conditions Antecedent Conditions ► Cause of Conflict ► Conditions which can lead to conflict ► Examples of this may be: ► a. Territorial Issues in a hospital—Who is in charge? (Power Differences) ► b. Communication Barriers—”I don’t like the way he talks to me.” (Could be culture) Perceived Conflict Perceived Conflict (recognition/objective) ► The perceptions of the opposing parties are very far apart. (What you know) ► Example: Nurses and Doctors views on patient care. ► Physicians may focus on diagnosis and cure ► Nurses may focus on psychosocial interventions and caring. Perceived Conflict… Perceived Conflict… ►Can decrease when each side looks into the perceptions of the other and considers it in their care of the patient. Felt Conflict (Subjective) Felt Conflict (Subjective) ► Refers to the level of emotional involvement in a problem situation. (Northouse and Northouse, 1998) ► (What you feel) ► John doe feels that his nurse is rude and not helping him. Is this perceived or felt conflict? Felt Felt ► Mary is pro­choice and Jon is pro­life. When they recognize their differences, what form of conflict will this most likely cause? Perceived Conflict Perceived Conflict Manifest Behavior (observable) Manifest Behavior (observable) ► What actually happens due to conflict? ► What do you see? ► 1. Conflictive (negative) Do not talk to one another. ► 2. Problem solving (positive) Let’s work it out. ► The leaders of one group try to suppress expression by the other by taking up the time. They are observably doing something here. ► What part of the conflict process is this? Manifest Behavior Manifest Behavior Conflict Resolution or Suppression Conflict Resolution or Suppression ► 1. Win/ Lose (Attempt of one individual to control the other) ► 2. Lose/Lose (Both try to win, but both lose) Conflict Resolution or Suppression Conflict Resolution or Suppression ► Win/Win: Both individuals feel they have accomplished all or part of their goals. Persons in involved attempt to solve the problem creatively. Method for Win/Win Method for Win/Win ► 1. Mutually define the problem ► 2. Identify possible solutions ► 4. Select best solution ► 3. Assess advantages and disadvantages ► 5. Discuss and evaluate Resolution Aftermath/Consequences Resolution Aftermath/Consequences ► Individuals live with the consequences of the resolution. ► May experience feelings related to the outcome of the resolution process. ► Can be bad or good depending on how the conflict was handled. Interpersonal Conflict Resolution Interpersonal Conflict Antecedent Conditions Perceived Conflict Felt Conflict Manifest Behavior Conflict Resolution or Suppression Resolution Aftermath ...
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This note was uploaded on 12/24/2009 for the course N 310 taught by Professor Fox during the Fall '08 term at University of Texas.

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