ineffective communication techniques

ineffective communication techniques - Ineffective...

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Ineffective Communication Techniques Nursing 310 Unit IV Lecture 10 By Veronica Garcia Walker MSN, RN, CNA-BC With special thanks to Jan Fox RNC, MSN And Stella Logan MSN, RN, PMHCNS-BC
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Hello, N310 Communications Class!!! Please have the next slides ready to answer in class as this will give you a head start on Exam 2. See you soon. Mrs. Walker
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What is this? The active process of developing a full understanding of another person’s “story” which has to do with thoughts, feelings, opinions, etc.
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Can you name the 5 pitfalls/barriers to listening?
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What is this? Attentive: Get information and overall picture Reading between the lines and to what is not being said.
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Directive Techniques to Avoid —Which on is this? Least Effective: Challenging, Blaming and calls the client to defend themselves.
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Directive Techniques to Avoid— Which one is this? These flood the respondent. You may miss out on data.
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Directive Techniques to Avoid —Which on is this?
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