Chap008_Communication_s

Chap008_Communication_s - Chapter8 Communication Melody...

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1 Chapter 8 Communication Melody Chao Fall 2009
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2 Intonations: It’s the Way You Say It!
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3 1. Same Chinese characters may have very different meanings E.g . e = Warm Up Flower or Spend Communication is particularly ambiguous in Chinese because :
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4 1. No word boundary in written / spoken Chinese E.g. ± s O s O · ? 2 O · ? Warm Up = Peanuts = Grow
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5 Learning objectives Basic concepts Communication process model Grounding Communication barriers Nonverbal communication Cross-cultural communication Information technology
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6 Communication The process by which information is transmitted and understood between two or more people Transmitting the sender’s intended meaning (not just symbols) is the essence of good communication
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7 Functions of Communication Communication Functions 1. Coordinating work activities 1. Fulfilling drive to bond 1. Knowledge management 1. Provide a release for emotional expression. 1. Provide information needed to make decisions. Communication : The transference & understanding of meaning
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8 Direction of Communication Upward Downward Lateral Direction of Communication
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9 What kinds of information involved in communication? Fact Feelings Rumors
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10 Facts Information that can be objectively measured or described E.g., cost of computer, salaries, age, … Feelings Employee’s emotional responses to the decisions made or actions taken by managers or other employees E.g., attitude towards a person, sense of job security, perceived justice, perceived leadership,
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11 Rumors Information that cannot be easily verified and may be widely distributed among employees E.g., - Hidden agenda of the boss… for those who are late more than three times will be fired - The boss will check our emails… - There are many hidden cameras in workplaces
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12 Learning objectives Basic concepts Communication process model Grounding Communication barriers Nonverbal communication Cross-cultural communication Information technology
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13 Receiver Decode Decode message message Encode Encode feedback feedback Form Form feedback feedback Sender Form Form message message Encode Encode message message Decode Decode feedback feedback Transmit Message Transmit Feedback Noise Communication Process Model Receive Receive encoded encoded message message Receive Receive feedback feedback
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14 Sender who has a message to send to the receiver must encode the message & select a communication channel Body language / Tone of voice Basic components in a  communication process FACT FEELING
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15 Encoding = Converting communication message symbolic form examples of symbolic form : Written / Spoken languages Channel = The medium through which communication message travels E.g., mail, call, non-verbal cues (actions, facial expressions, gestures, voice intonation, physical distance, silence), … Basic components in a  communication process
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Chap008_Communication_s - Chapter8 Communication Melody...

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